How We Handle Your Account Data
This is the top5toto privacy policy — the document that explains what we collect when you open an account, what we keep on file while you move between...
Our Privacy Posture and Your Rights
We collect only what we need to run your account: your sign-in identifiers, your wallet references for DANA, OVO, GoPay and QRIS top-ups, your device fingerprint for fraud checks, and the game-session logs that let our support team trace a disputed round. Where local law permits, we retain these records for the period required by Indonesian financial and gaming rules, then we
purge them. You can ask us for a copy of what we hold, request a correction, or ask us to close your account and delete non-mandatory data. Requests are handled by our policy desk, not by lobby staff, and we respond within a documented window. This policy applies across supported regions only.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How We Keep This Policy Honest
This page isn't a copy-paste template. It's reviewed against our actual data flows and updated when something changes in the lobby stack or the payment rails. The signals below are how we...
Named Reviewer
Each revision of this policy is signed off by a named data officer on our side, not an anonymous legal box. The reviewer's role is logged in the change history we keep on file.
Dated Revisions
Every material change carries a revision date at the foot of the document so you can tell when wording shifted. Cosmetic edits don't bump the date; only substantive policy moves do.
Plain-Language Pass
After the legal draft, we run a plain-language pass so you don't need a lawyer to read your own rights. Defined terms are kept short and used consistently throughout the document.
Scope Boundaries
We state clearly what this policy covers and what sits in a separate document, such as cookies or third-party processor terms. No silent cross-references that send you hunting through unrelated pages.
Retention Tables
Retention windows are written as concrete periods, tied to the Indonesian rule that requires them, rather than vague phrases like 'as long as necessary' that leave you guessing.
Request Logging
Every privacy request you send is logged with a reference number you can quote back to us. That log is what we use if a regulator asks how we handled your file.
Consistency Across Our Policy Pages
We keep this privacy policy aligned with the sibling legal pages on top5toto so you don't see one rule here and a different rule on the terms page...
| Versus Terms of Use | The terms page governs how you use the lobby; this page governs what we do with the data that use generates. Where the two overlap, the privacy wording takes precedence on data handling. |
|---|---|
| Versus Cookie Notice | Cookies sit in their own notice with the per-category toggles. This policy references that notice but does not repeat the table, so you adjust cookies in one place only. |
| Versus AML Statement | Anti-money-laundering checks are described in the AML statement. This policy notes only that identity data collected for those checks is stored under the retention windows listed here. |
| Versus Payment Terms | Payment terms describe how DANA, OVO, GoPay and QRIS flows work. This policy describes what data those flows generate on your account file and how long we keep it. |
| Versus Bonus Rules | Bonus rules sit on the promo page. This policy only covers the eligibility data we record when you opt into a campaign, not the wagering mechanics themselves. |
| Versus Complaint Policy | Complaints handling is its own document. This page tells you how a privacy complaint is logged; the broader complaints policy tells you how lobby disputes are routed and escalated. |
| Versus Account Closure | Closure mechanics are on the account-help page. This policy clarifies what data survives a closure under Indonesian retention rules and what is purged at your request. |
What This Policy Page Gives You
These are the visible elements that define how this policy reads, not features of the lobby itself. We've laid the document out so you can scan for the...